Terms & Conditions

SERVICE LINE GROUP LLC.

servicelinegroupllc.com

Terms & Conditions

Service Line Group LLC. (herein referred to as "SLG," "Company", "We," "Us" or "Our") is the entity that will administer the service under this Service Agreement. You may contact us by mail at 333 S. Nina Dr, Mesa, AZ 85210, or by email at customerservice@servicelinegroupllc.com. Any references to "You" or "Customer" refer to the Service Agreement Holder designated on the Customer Information page.

How to schedule for service: You must email customerservice@servicelinegroupllc.com or fill out a customer form to schedule your repair. SLG must be notified within forty-eight (48) hours of the discovery of any problem. Any technician sent by SLG must have safe and clear access to the work area.

What is covered: We will arrange and pay for the service, repair, or replacement of the main Underground Water, Sewer, Gas, or Electric Service Lines which You have the sole responsibility, that support your residence:

WATER

UNDERGROUND EXTERIOR SERVICE LINE, NORMAL WEAR AND TEAR, LEAKING, LOW PRESSURE, BROKEN LINE.

SEWER

UNDERGROUND EXTERIOR SERVICE LINE, ROOTS, BLOCKAGE, NORMAL WEAR AND TEAR, LEAKING, BROKEN, PERMANENT BLOCKAGES.

GAS

BROKEN LINE, LEAKAGE, RISER UNDERGROUND-ABOVE GROUND EXTERIOR SERVICE LINE, NORMAL WEAR AND TEAR.

ELECTRIC

UNDERGROUND - ABOVE GROUND EXTERIOR SERVICE LINE, INSULATOR RISER, WEATHERHEAD, ELECTRIC METER BASE, SERVICE ENTRANCE CONDUCTOR.

"Underground Exterior Service Line" means the line that supplies water, sewer, gas, or electricity from your residence to your utility holder. Coverage from the property line to the foundation wall of your residence up to 100' feet in length.

All Plans Include: Locating, Excavating, Repairing, Replacing, Rehabilitating, and Restoration with Emergency Patch of Landscape, Hardscape, Concrete, and Asphalt.

What's Not Covered: We will NOT be responsible for any of the following:

• Damages, losses, expenses caused by You or any entity other than Us or by unusual circumstances. As used in this paragraph, the term "Unusual Circumstances" means a natural

disaster, act of God (not limited to, including such as fires, earthquakes, explosions, drought, floods, wars, riots, hostilities, strikes or work slowdowns, acts or threats of terrorism).

• Consequential, incidental, or punitive damages arising from our repair work.

• Any correction moves or upgrade of Your Exterior Service Lines, in order to conform with any code, law, or ordinance, provided that such work is not directly related to a covered repair.

• Repair to any section of the Exterior Service Lines that you share with a third party or is

otherwise covered by a homeowners' association, condominium association, or similar association.

• Repairs to any section of the Exterior Service Lines that provides service to secondary buildings or multiple properties, whether known or unknown.

• Repairs to any line that branches off the main line. For example, lines to sprinklers, hot tubs, pools, and other outdoor systems.

• Thawing or repair of frozen pipes.

• Routine maintenance.

• Repair and remediation of cosmetic damages.

• Any work that would otherwise be included in this Service Agreement if such work is performed by a technician not affiliated with SLG.

• Any preexisting conditions that you knew about or reasonably should have known about.

• Repair or replacement of any part of Your Exterior Service Lines for any reason other than stated in "What's Covered" above.

We will not be liable for any violations of federal, state, and local laws, regulations, or guidelines prior to the beginning of the contract term and will not perform repairs or replacements that violate any current federal, state, and local laws, regulations, or guidelines. We are not responsible for any delay in service or failure to provide service beyond our control.

Requesting service: The services will be initiated under normal circumstances within 24-48 hours of your service request. A representative will contact you to set up the service appointment. Services will be performed during normal business hours. SLG will determine what services constitute an emergency and will make a reasonable effort to expedite emergency service. SLG will accept your request to expedite non-emergency service requests only when a technician is available. SLG reserves the right to obtain a second opinion at its own expense. In the event that a Service Provider informs you that a malfunction is not covered by this Service Agreement, you have the right to obtain a second opinion at your own expense. SLG will not reimburse you for any second opinions obtained.

Restoration: If saw cutting is necessary, we will fill the resulting trench with asphalt, cement, or concrete, as appropriate. We cannot guarantee and will not be responsible for the survival of any trees, shrubs, flowers, grass, or any other living materials disturbed by the repair. Further, we are not responsible for the repair or replacement of any decorative paving, pathways, or other landscape features disturbed during the repair.

Eligibility: Only a single structure owned by you that is permanently fixed to the ground, and the land it is located on is also owned by you, is an eligible property under this Service Agreement. If your residence has more than one (1) residential unit, you will not be eligible for this Service Agreement. If you are aware of any pre-existing conditions or defects to Your Exterior Service Line, then your property is not eligible. If you do not own the entire structure, it is your responsibility to provide us with a signed release form from all other homeowners. This release must be signed and submitted for any work to begin. Failure by you to submit this release will discharge us from completing any work on the property.

Benefit Limit: The maximum benefit limit is up to $15,000 for each Service Call. Any repair or replacement charges above and beyond $15,000 are your responsibility.

Reimbursement for outside work: You will not be reimbursed for any work performed by technicians not authorized by SLG.

Length of Service Agreement: Get coverage today. Your Service Agreement begins 30 days after you receive the confirmation by email that the application process and payment are complete. You will also receive a welcome letter and a copy of the Contract with your payment receipt.

Renewal: At the expiration of the current term, this Service Agreement will automatically renew for an additional 12 Month Term Unless You Send Written Notice to SLG Thirty Days prior to the expiration of the current service agreement.

Cancellation: You may cancel this agreement after 1 year of service, for any reason, by calling SLG or by mailing SLG a written notice of cancellation 30 days prior to the renewal date. We may cancel this Service Agreement in no less than thirty (30) days' written notice to you for any reason. However, this Service Agreement will not be canceled or voided due to our acts or omissions or for our failure to perform the services or repairs provided in a competent or workmanlike manner. We may cancel this Service Agreement in written notice to you for: a.) nonpayment of the annual fee, and b.) Your fraud or a material misrepresentation of the facts, c.) a change in law or regulations that materially affect SLG's business. Any written notice from us terminating this agreement will tell you exactly when your Service Agreement will be canceled and why it has been canceled.

Reimbursement Policy: If we cancel the agreement for any reason, we will refund you the remaining prorated amount paid for the 12-month contract term within 30 days of notifying you of your cancellation.

Assignment by Us: We reserve the right to delegate any of our obligations at our sole discretion to a third party.

Transfer by You: This Service Agreement is non-transferable. You may not transfer or assign this Agreement to any third party, including but not limited to another company, a new homeowner, or any future purchaser of the property. This Agreement applies only to the specific property listed in the Agreement and cannot be transferred to a different property under any circumstances. If you wish to have additional properties covered by SLG, each property must enroll in its own separate Service Agreement.

Responsibility for Your Benefits: This is not an insurance policy; this is a Service Agreement. Our obligations under this Service Agreement are under the Terms and Conditions of the service contract.

Our Liability: To the extent permitted by law, you agree:

• That We and all our successors, affiliates, approved technicians, and their officers, employees, agents, and contractors shall not be liable to you or anyone else for (a) any actual losses or direct damages or (b) any amount of any form of indirect, special, punitive, incidental, or consequential losses or damages, including those caused by any fault, failure, delay, or defect in providing services under this Service Agreement.

• These limitations and waivers shall apply to all requests for service and all liabilities and shall survive the cancellation or expiration of this Service Agreement.

Arbitration: You agree to resolve all disputes only by final and binding arbitration by one or more arbitrators before the American Arbitration Association ("AAA"), or another arbitration association that we mutually agree upon. This paragraph will not only apply to claims against SLG and all its parents, successors, affiliates, but also officers, directors, managers, associates, technicians' employees, agents, affiliates, insurers, successors, or assignors of SLG.

Class Action Waiver: Any claim must be brought in your individual capacity, and not as a plaintiff or member in any purported class, collective, representative, or multiple plaintiff capacity, or similar proceeding ("Class Action"). You expressly waive any ability to maintain any Class Action in any form. The arbitrator shall not have the authority to combine or aggregate similar claims or conduct any Class Action or make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not an arbitrator. YOU UNDERSTAND THAT YOU WOULD HAVE HAD THE RIGHT TO LITIGATE THROUGH A COURT, HAVE A JUDGE OR JURY DECIDE YOUR CASE, AND TO BE A PARTY TO A CLASS ACTION; HOWEVER, YOU UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY THROUGH ARBITRATION.

Severability: Should any of the terms and conditions in this Service Agreement be held to be void, invalid, or unenforceable, the remainder of the terms and conditions in this Service Agreement shall remain valid.

Service Agreement: The term "Service Agreement" means:

• The Terms and Conditions

• The Contract

• The Customer Information Page

Each of these documents has been included herein and is incorporated by reference and constitutes the whole agreement.

Modification of Service Agreement: We reserve the right to change the Terms and Conditions of this Service Agreement at any time, and for any reason, provided we first give you thirty (30) days' prior written notice of the changes. After thirty (30) days, the proposed changes will become effective. If you do not like the changes, you may cancel this Service Agreement. In the event of a discrepancy between the Contract and the Terms and Conditions, the latest version of the Terms and Conditions will be binding and supersede any conflicting provision in the Contract.